DESK OPEN · LAGOS

Every question about your journey
starts with one message.

Our Lagos-based desk handles flights, visas and itinerary changes directly — no call centres, no ticket queues, no chatbot pretending to be a person.

Start a conversation Message us on WhatsApp

0 min

Average reply time

Years arranging journeys

Travellers assisted

Pick a channel

However you reach out, a real person picks it up.

Each channel suits something different — here's when to use which.

WhatsApp · Fastest

+234 911 950 6170

Best for quick questions and real-time updates — most replies land within minutes during desk hours.

Call

+234 704 392 6292

+234 706 048 2518

For urgent changes, or when you'd rather just talk it through.

info@dencatravelandtours.com

Good for attachments — passports, itineraries, visa documents.

Visit

20 Park Lane, Apapa, Lagos

Drop by for in-person visa document checks and passport handovers.

Desk Hours

Open now

Mon – Fri 8:00 AM – 6:00 PM

Saturday 9:00 AM – 4:00 PM

Sunday Closed

Outside these hours, WhatsApp still gets read first thing each morning.

Tell us what you need — we'll take it from there.

One message reaches our actual booking desk. No auto-replies pretending to be a person, no ticket number to lose.

First Name

Last Name

Email Address

Phone Number

Subject

Message

0/600

We typically reply within 45 minutes during desk hours.

Find us

One office, easy to find.

Apapa, Lagos — a few minutes from the port district.

Office Address

20 Park Lane, Apapa,
Lagos, Nigeria

Get directions

Good to know

Questions people usually message us about.

Anything else, that's what the form above is for.

How far in advance should I book international flights?

Book 3–6 weeks ahead where you can. Fares and seat availability tighten as departure gets closer, especially on busy corridors like Lagos–London and Lagos–Atlanta.

What happens after I submit a visa application?

A visa officer reviews your documents within one business day and flags anything missing before your file goes to the embassy or visa centre. You'll get status updates by email and WhatsApp at each stage.

How long do refunds take once a booking is cancelled?

Once the airline confirms the cancellation, funds are typically back on your original payment method within 7–14 business days, depending on your bank.

Which payment methods do you accept?

Bank transfer, debit/credit card, and major mobile payment options. Every transaction runs through encrypted, PCI-compliant checkout — we never see or store your card details.

Can you handle bookings for a group or a corporate team?

Yes. Send us traveller counts, dates and a budget range through the form above with "Something else" as the subject, and we'll put together a group or corporate rate within one working day.

I made a mistake on my booking — can it still be fixed?

In most cases, yes. Name corrections, date changes and passenger detail edits are usually possible within the airline's fare rules — reach out as early as you can, ideally before check-in opens.

Every question about your journeystarts with one message.

However you reach out, a real person picks it up.

Tell us what you need — we'll take it from there.

One office, easy to find.

Questions people usually message us about.

Somewhere to be. We handle the rest.

Every question about your journey
starts with one message.