Privacy & Legal Policy

Denca Travel & Tours is committed to protecting and respecting your privacy. This Privacy & Legal Policy explains how we collect, use, store, and share your personal information when you use our website, booking platform, and related services.

By accessing our services, you acknowledge that you have read and understood this policy and consent to the practices described herein.

• Full name, date of birth, gender, and nationality
• Email address and phone number
• Passport details and travel document information
• Billing and home address

• Flight and visa booking details
• Payment method and transaction history
• Booking references and itineraries

• IP address, browser type, and device information
• Pages visited, session duration, and click behaviour
• Cookies and similar tracking technologies

• Processing and confirming flight and visa bookings
• Sending booking confirmations, itineraries, and updates by email or SMS
• Processing payments and preventing fraudulent transactions
• Complying with legal and regulatory requirements
• Improving our platform and personalising your experience
• Sending travel deals and promotional offers (where you have opted in)
• Responding to customer service enquiries and complaints

We may share your personal information with the following parties strictly to fulfil your bookings and legal obligations:

• Airlines and carriers — to issue and manage tickets
• Embassy and consulate authorities — for visa processing
• Payment processors — to complete transactions securely
• Government and regulatory bodies — when required by law

We use cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Types of cookies we use:

• Essential cookies — necessary for the website to function correctly (login sessions, booking state)
• Analytics cookies — help us understand how visitors interact with our site
• Preference cookies — remember your settings and choices for future visits

You may disable non-essential cookies through your browser settings at any time. Note that disabling cookies may affect certain features of our platform.

• All data is transmitted via encrypted SSL/TLS connections
• Payment data is processed through PCI-compliant payment gateways
• Access to personal data is restricted to authorised staff only
• We conduct regular security reviews of our systems and processes

You have the following rights with respect to your personal data held by Denca Travel & Tours:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your data (subject to legal obligations)
• Right to object — opt out of marketing communications at any time
• Right to portability — receive your data in a machine-readable format

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with applicable legal requirements.

• Booking and transaction records are retained for a minimum of 7 years for accounting and legal compliance
• Account data is retained as long as your account is active
• Marketing preferences are retained until you unsubscribe or request deletion
• Analytics data is anonymised after 26 months